LAST UPDATED JUNE 26TH, 2024

Introduction

At Prime Tech Automations ("we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website, services, or software-as-a-service (SaaS) platform (collectively, the "Services"). By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.

This policy also applies to our partnership with Crinex Global, the software we use to build and integrate workflows for businesses, where applicable.

Data Collection

We collect information to provide, improve, and personalize our Services. The types of data we collect include:

1.1 Personal Information

Contact Information: Names, email addresses, phone numbers, and billing details you provide when creating an account, subscribing to our Services, contacting us, or opting in to receive SMS messages. SMS Opt-In Data: Phone numbers collected via our opt-in form on our website (https://primetechautomations.com/Homepage) to receive promotional and reminder messages.

Business Information:

Details about your business, such as company name or workflow preferences, to customize your experience with our Services or Crinex Global integrations.

1.2 Usage Data

Interaction Data: Information about how you use our Services, including features accessed, usage patterns, and time spent on the platform. Technical Data: IP addresses, browser types, device information, and operating systems collected automatically when you use our Services.

1.3 Payment Information

We collect payment details (e.g., credit card information) through our third-party payment processor, Stripe, to process subscriptions. We do not store full payment card details on our servers.

Data Use

We use your data to:

Provide and maintain our Services, including building workflows via Crinex Global and sending SMS messages (e.g., appointment reminders and promotional offers) to users who opt in. Process payments and manage subscriptions. Send SMS messages to users who have provided express written consent via our opt-in form. For example, we collect phone numbers to send messages like: "Hi [Name], your appointment is on [Date]. Reply STOP to unsubscribe. "Communicate with you, including service updates, responding to inquiries, or sending promotional offers (if you opt in).Improve our Services by analyzing usage patterns and feedback. Detect, prevent, and address technical issues, fraud, or security threats. Comply with legal obligations and enforce our Terms and Conditions.

Data Sharing and Third Parties

We do not sell or share your mobile information (e.g., phone numbers) with third parties or affiliates for marketing or promotional purposes. Your data may be shared with subcontractors for support services, such as customer service or SMS delivery, under strict confidentiality agreements. Other sharing includes:

3.1 Service Providers

We share data with trusted third parties like Stripe (for payment processing) and Crinex Global (for workflow integration) to provide our Services. These providers are contractually obligated to protect your data. SMS Delivery: We share phone numbers with SMS service providers to send messages you’ve opted into. These providers do not use your data for marketing purposes.

3.2 Crinex Global

We may share business-related data (e.g., workflow configurations) with Crinex Global to enable automation and integration. Crinex Global is bound by this Privacy Policy and applicable laws.

3.3 Legal Requirements

We may disclose data to comply with legal obligations, such as responding to subpoenas or court orders.

3.4 Aggregated Data

We may use anonymized, aggregated data for analytics or to improve our Services. This data does not identify you.

SMS Messaging and Opt-Out

We send SMS messages (e.g., appointment reminders, promotional offers) only to users who provide express consent via our website opt-in form or by texting a keyword to our toll-free number (888-555-1234). To stop receiving SMS messages, text STOP to 888-555-1234. You will receive a confirmation message, and no further messages will be sent unless you opt in again. For assistance, contact us at [email protected]. Message frequency varies. Message and data rates may apply. See our Terms of Service for more details.

Data Protection

We implement reasonable security measures to protect your data, including:

Encryption: Data is encrypted in transit and at rest using industry-standard protocols. Access Controls: Access to personal data is restricted to authorized personnel. Storage: Data is stored on secure servers with regular security audits.

Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For example:

Account and SMS opt-in data is retained while your account is active or you remain opted in. Data is deleted promptly upon request or after account closure, subject to legal obligations (e.g., retaining payment records for tax purposes).Usage data is retained in anonymized form for analytics.

Your Rights

We comply with applicable data protection laws, including GDPR (for EEA users) and CCPA (for California residents). Your rights include:

7.1 GDPR Rights (EEA Users)

Access, correct, delete, restrict, or object to the processing of your data. Request data portability or withdraw consent. Contact us at [email protected] with "GDPR Request" in the subject line. We respond within 30 days.

7.2 CCPA Rights (California Residents)

Know, delete, or opt out of the sale of your personal information (note: we do not sell your data).Contact us at [email protected] with "CCPA Request" in the subject line. We respond within 45 days.

7.3 Data Deletion Requests

Users worldwide can request data deletion by emailing [email protected]. We process requests promptly, subject to legal obligations.

Cookies and Tracking

We use cookies to enhance your experience and analyze usage. You can manage cookie preferences via your browser settings. Essential cookies required for our Services cannot be disabled.

International Data Transfers

If you are outside the United States, your data may be transferred to the United States or other countries where our service providers (e.g., Crinex Global, Stripe) operate. We use safeguards like Standard Contractual Clauses for EEA data to ensure protection.

Children’s Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect data from children. If we learn such data has been collected, we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website (https://primetechautomations.com/privacy) or via email. Your continued use of our Services constitutes acceptance of the updated policy.

Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us at: Prime Tech Automations Email: [email protected] Toll-Free Number: 888-555-1234

For GDPR or CCPA requests, include "GDPR Request" or "CCPA Request" in the email subject line.